Our Advice and Support

Our role is to guide, mentor, and support CLH groups. Our team and associate Advisers will encourage groups to think openly and clearly about their objectives and how to achieve them. This should be a collaborative and active engagement.

The CLH group is responsible for all decision making. The group must appreciate that, while our team and associate advisers have wide experience, they are not acting as a surveyor, solicitor, financial adviser, land agent, accountant, architect etc. Where appropriate we can help the group find relevant professionals, but the group acknowledges that they will be wholly responsible for ensuring that all relevant and independent advice is obtained, and all necessary contractual obligations are in place.

 

Website and online resources

The information in this website and the resources authored by Community Led Housing London are for general guidance and are not legal or professional advice.

Community Led Housing London assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Community Led Housing London of the linked website or any association with its operators. Community Led Housing London has no control over the availability of the linked pages.

 

Complaints

We would like to be able to help everyone, but we have limited resources and have to prioritise our time. We always want to know if you are unhappy about any aspect of our service. We can make mistakes and we are happy to review decisions or actions. Where we have made mistakes, we will try to put things right and where we are unable to meet your expectations we will explain why.

Please see our complaints policy. We can accept complaints by phone, email, letter, or in person.